Refund Policy

Hassle-Free 30-Day Return Guarantee

At Games in One Place, your satisfaction matters. If you're not completely happy with your purchase, you can request a return within 30 days of receiving your order.

What Can Be Returned?

• Products must be in unused, unopened, and resaleable condition, with all original tags, packaging, and security seals intact.
• A valid proof of purchase (receipt or order number) must be provided.
• Collectible items like trading cards must be sealed and untouched.
• Pre-owned items are eligible for exchange only, unless they arrive damaged or defective.

How to Start a Return

1. Submit a return request through our Support Form with your order number and the reason for return.
2. Once approved, you'll receive a Return Authorization email with step-by-step instructions.
   • Important: Do not return items before receiving authorization — unauthorized packages will not be accepted.

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Received Something Wrong or Damaged?

If your item arrives damaged, defective, or incorrect, please notify us right away using the Support Form and include:

• Your order number
• A clear explanation of the issue (photos are extremely helpful)

Our team will respond within 72 hours. If eligible, we’ll issue a prepaid return label and process a replacement or refund once the item is reviewed.

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Items That Cannot Be Returned

For health, safety, or licensing reasons, the following are non-returnable:

• Clearance or final-sale products
• Gift cards or store credit vouchers
• Digital subscriptions and online services
• Custom or personalized products

If you’re unsure whether your item qualifies, reach out to our support team before returning.

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Need an Exchange?

To exchange an item, please:

1. Complete a return request following the standard process.
2. Once accepted, you can reorder the replacement item separately for faster service.

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Refund Processing

• Refunds are issued after we inspect and confirm the condition of returned goods.
• Approved refunds will be credited to your original payment method within 3–5 business days. Bank processing times may vary.
• Shipping fees are non-refundable unless the return was due to our error.

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Return Shipping Instructions

Customer responsibility: Unless the item was faulty or incorrect, return shipping is at your expense.
We’ll provide prepaid labels for eligible defective or damaged items.

Return Address:

Games in One Place – Returns
45 Dragon Lane
London, NW1 7XE
United Kingdom

📧 [email protected]
📞 +44 7123 456789